How Can We Help You?

Shipping times depend on your location and chosen method:

• Standard Shipping (Free over $75): 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 7-14 business days

Business days are Monday through Friday, excluding holidays. Orders placed before 2 PM EST typically ship the same day. Remote or rural areas may require an additional 1-2 days for delivery.

Yes, we ship to over 50 countries worldwide. International shipping rates are calculated at checkout based on destination, weight, and shipping method.

Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Delivery times vary by country and may be affected by customs processing.

We take full responsibility for your order until it reaches you. If your package is lost in transit or arrives damaged:

• Contact us within 48 hours of the expected delivery date for lost packages
• For damaged items, keep all packaging and take photos of the damage
• We'll file a claim with the carrier and send a replacement at no cost
• All shipments include insurance coverage up to the full order value

Our support team will work quickly to resolve any shipping issues and get you back up and running.

We offer a hassle-free return policy:

• 30 days for unopened items in original packaging
• 14 days for opened but unused items
• Items must be in original condition with all accessories
• Refunds processed within 5-7 business days after receipt

Some products (earbuds, microphones with hygiene seals) cannot be returned once opened unless defective. Custom or personalized orders are non-returnable.

Starting a return is easy:

1. Log into your TechNova account and go to "My Orders"
2. Find your order and click "Request Return"
3. Select the item(s) and reason for return
4. Print your prepaid return label (free for defective items, $5.99 otherwise)
5. Pack items securely and drop off at any authorized location

Or contact our support team and we'll guide you through the process. We'll keep you updated via email at each step.

Once we receive and inspect your return:

• Refunds are processed within 2 business days
• Credit card refunds appear in 5-7 business days
• PayPal refunds are typically immediate
• Store credit is issued instantly

You'll receive an email confirmation when your refund is initiated. If you haven't seen your refund after 10 business days, check with your bank first, then contact us.

Product manuals and setup guides are available in multiple places:

• Product pages: Download PDFs from the "Resources" tab on each product page
• Support center: Browse our complete Product Guides section below
• Email: We can send manuals upon request via support ticket
• Packaging: Quick start guides are included with every product

Video tutorials are also available on our YouTube channel for visual learners.

Try these troubleshooting steps in order:

1. Connections: Ensure all cables are securely plugged in (try different ports)
2. Drivers: Download the latest drivers from our support page
3. Restart: Power cycle your computer and the device
4. Different device: Test on another computer to isolate the issue
5. Firmware: Check for firmware updates using TechNova Control Center

If issues persist, our live chat agents can walk you through advanced troubleshooting or arrange a replacement if needed.

Most TechNova peripherals are plug-and-play:

• Basic functionality: Works immediately without drivers
• Advanced features: Download TechNova Control Center for customization
• RGB lighting: Requires Control Center for full effects control
• Macro programming: Only available with software installed

Control Center is available for Windows 10/11 and macOS 11+. Linux users can access basic functionality without additional software.

All TechNova products include a 1-year manufacturer warranty covering:

• Defects in materials and workmanship
• Functional failures under normal use
• Hardware malfunctions not caused by user error

The warranty does NOT cover accidental damage, liquid damage, unauthorized modifications, normal wear and tear, or damage from power surges. Extended 2-year warranties are available at checkout for additional protection.

To start a warranty claim:

1. Gather your proof of purchase (order number or receipt)
2. Note the serial number on your product
3. Contact support via email, chat, or phone with issue details
4. Our team will troubleshoot and determine if replacement is needed
5. If approved, we'll ship a replacement with a prepaid return label

Most warranty claims are processed within 2-3 business days. We cover all shipping costs for verified warranty issues.

Reset your password easily:

1. Go to the login page and click "Forgot Password"
2. Enter the email address associated with your account
3. Check your inbox (and spam folder) for the reset link
4. Click the link and create a new secure password
5. Log in with your new credentials

Password reset links expire after 24 hours for security. If you don't receive the email within 10 minutes, contact support for assistance.

Address changes are possible but time-sensitive:

• Contact us immediately via live chat or phone for fastest response
• Changes must be requested before the order ships
• Once shipped, we cannot redirect the package
• If delivered to the wrong address, contact the carrier directly

To avoid issues, always double-check your address at checkout and ensure your account address book is up to date.